About Papaya Consulting
Papaya Consulting is a modern, progressive consultancy business which is focused on providing bespoke hospitality management strategies and solutions to the UK market.
From international to boutique, Shona has 20 years of experience in the hospitality industry in Scotland.
Starting as a revenue supervisor with Marriott hotels, she spent time across various international chains and private family hotel groups, gaining experience in both city centre and resort markets.
Shona now manages Papaya Consulting.
endorsements
There are some comments below from people who have worked directly with Shona.
“Having worked with Shona for several years, I can certainly vouch for her expertise in both revenue management and the hospitality industry in general. Shona played an integral role in the successful opening of Blythswood Square Hotel in Glasgow, quickly establishing the hotel as a leader in its field in both room rate and occupancy.
During this time, she was also responsible for the budgets, rate and marketing strategies, and all of our systems and channel management administration for the other four hotels that comprised The Townhouse Collection.
Peter Taylor, Founder and Former Chairman of THC
During her time with Townhouse, Shona was a consummate professional and a proven leader, successfully implementing development strategies for her teams while earning the respect of all of her senior management colleagues. I would not hesitate to recommend Shona’s knowledge and experience to any hospitality professional in need of revenue advice.”
“Shona was Head of Revenue to my Head of Marketing and it was a breath of fresh air to work alongside someone who sees collaborative work between both disciplines as a winning approach. Using data, analysis and forensic financial delving as the basis for creating clear strategic direction stops the knee jerk reactions, makes it easy to avoid distractions and keep the focus on results. I would say this is Shona’s forte.”
Nadine Carmichael, Head of Sales & Marketing, The DRG
“When Shona was my Head of Revenue she looked after seven hotels/resorts with a combined revenue of over £30M. She headed up a team including revenue managers, analysts etc and formed a key part of our Customer & Commercial Leadership Team. It’s taken as read that she’s someone who can grow both revenue and rate but what’s more important is how she goes about it. Shona is someone who can develop strategy but also roll up her sleeves when needed. She has always kept herself current with the latest thinking in revenue management which, when put alongside her many years experience in the Scottish leisure and corporate market, make her a valuable colleague to have on board. With that experience comes understanding and my experience was that Shona forged strong relationships with people up down and across the organisation whether in Operations or other shared services and was great at upskilling those around her.”
John Jennett, MD at Crieff Hydro Family of Hotels